Coronavirus (CoVid-19) Update

CoVid-19 Update – 26 March 2020

We hope everyone is keeping safe.

We have been behind the scenes keeping abreast of the latest changes day by day and preparing for the next few weeks and possibly months.

Thank you for bearing with us.

We have had new guidance from the Chief Dental Officer of England yesterday which now means we will only be providing an emergency service on a telephone basis only . Should the need arise for you to have dental treatment to stabilise any urgent problems which are causing extreme pain, a risk of an infection, or swelling then we will need to direct you to some Local Urgent Care Centres.

Why is this?

The risk of transmission of COVID-19 is very great with close proximity of dentists, their team and the aerosol spray that can be generated during a procedure. Even though we normally have a great deal of personal protective equipment (PPE), in this unusual scenario, further measures are needed to ensure everyone, including you, our patient, is safe. The local dental teams are doing their best to organise and set up these centres and we hope we will have further ideas on where they may be in the near future. But please do call us to ask the best options for you.

We will try to be here for you, in whichever way we can at the moment.

We wanted to also let you know that we are still here for you for any advice, urgent or non-urgent, and for queries about anything really – even if it is to ask about simple oral health tips.

We and the team miss the interaction with our patients and we would be happy to help where we can.

Our on-duty dentist will be answering calls, and you can find details of how to call Upen, Viren or Harmeet when dialling the usual practice number on 01926 423 563 . We can organise an online consultation if it works better for you in your scenario. There will of course be no fee for any of these services. We are here for you wherever we can be at this difficult time.

You can also contact us directly also through Facebook, Instagram or on the email address below. Our social media platforms especially will also also have some oral health tips and useful information that perhaps can be used by you and all those at home.

If you are in Orthodontic treatment , such as Invisalign or fixed braces, please contact us and we will need to take each case individually. There is a chance we can send your aligners to you in the post, and in the meantime stay on your last when you have finished the set you have. Simple brace adjustments will be delayed, but let us know if you have a problem.

We will be working through our list of patients having teeth straightening, and contacting you individually in the coming week or so. But if you had any burning queries, please do call or email us at the email address below which goes directly to our dentists.

We do not know how long this will be for yet, and will depend on government advice and control of the spread of the virus. Our team miss you, and we look forward to welcoming you back when the time is right.

Thank you for your continued support and understanding.

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If you have any general questions about your dental health or just need some advice, please feel free to contact our dentists:

Best wishes to you and your loved ones.

Stay safe, stay healthy and stay home.

From everyone of us at The Grove Practice